FLYDWY uses a deferred payment model. When you register, only your card information is saved — the actual charge occurs automatically at the event start time. You can cancel for free before the cancellation deadline.
The cancellation deadline is whichever comes first: the "registration deadline" or "24 hours before the event".
Examples:
Registration deadline is 2 days before → Cancellation deadline = 2 days before
Registration deadline is 1 hour before → Cancellation deadline = 24 hours before
No registration deadline set → Cancellation deadline = 24 hours before
| Timing | Cost |
|---|---|
| Before cancellation deadline | Free |
| After cancellation deadline | 100% of participation fee |
You can cancel and re-join as many times as you like before the cancellation deadline, all for free.
| Timing | Impact on Participants |
|---|---|
| 3+ hours before event | No cost |
| Within 3 hours of event start | No cost |
| After event start (payment confirmed) | Full refund (automatic) |
Refunds are processed immediately, but it takes the following business days to appear on your card statement.
| Refund Type | Estimated Processing Time |
|---|---|
| Credit Card | 3–7 business days |
| Debit Card | 5–10 business days |
| Prepaid Card | Varies by card issuer |
Q. How late can I cancel for free?
You can cancel for free up to whichever comes first: the registration deadline or 24 hours before the event.
Q. I cancelled but haven't received a refund
If you cancelled before the deadline, no payment was charged, so no refund is needed. Cancellations after the deadline are non-refundable.
Q. When will I be refunded if an event is cancelled?
If cancelled before event start (before payment), no charge occurs. If cancelled after payment is confirmed, a full refund will appear on your statement within 3–10 business days.
If you have any questions, please don't hesitate to contact us.
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